✦ Policies ✦
Return Policy
Our Return Promise
We want you to love every Shine Up product you receive. If for any reason you are not completely satisfied, we are here to make it right.
Return Window
You may return eligible items within 30 days of the delivery date. Items must be unused, unopened, and in their original packaging.
Non-Returnable Items
For hygiene and safety reasons, opened cosmetics (lip glosses, lashes, and skincare products) cannot be returned unless they arrived damaged or defective. Custom or personalized items are also non-returnable.
How to Initiate a Return
To start a return, please contact us through our Contact page with your order number and reason for return. Our team will review your request and provide a prepaid return shipping label if eligible.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.
Questions?
Our customer care team is always happy to help. Reach out through our Contact page and we will respond promptly.